Terms & Conditions
Kohla AB, corporate registration number 556608-3787, a corporation duly organized and validly existing under the laws of Sweden, hereinafter referred to as Kohla, is a wholesaler and reseller of electric motorbikes, hereinafter referred to as the Surron bike/s.
Shopping at ridesurron.com
The website is in operation all at any given moment, be it day or night. After making the order, the full package of the merchandise shall arrive soon at Kohla which operates on weekdays between 9 am and 5 pm (GMT +1) with the exception of public holidays. There is a two week return period if not content with the package upon which you can return the item.
You must confirm payments for your order to be placed. Or in the case of payment by invoice, you must pay the invoice for your order to be placed.
Kohla prioritize the minimization of carbon footprint rather than express freight why Kohla keep a minimal stock in Sweden. In the case your motorbike is in stock it will be ready to pick up within 2 operation days. If not in stock it will take a minimum of 5 operation days at Surron manufacturing center in China to produce and assemble your motorbike and shipping takes aprox. four weeks depending on where in the world you are located. This only occurs during working days that are from Monday to Fridays except for public holidays. You are then informed of the exact venue and date to pick your package.
In countries belonging to the EU all Kohla products will be delivered DDP, Delivered Duty Paid, accordingly to Incoterms 2010 to the address of the buyer. Orders to other countries than those mentioned above will be shipped DAP, Delivered At Place, accordingly to Incoterms 2010. This means that we do not collect VAT, duties and/or taxes on orders and we cannot predict what your particular charges may be. If you do get such additional charges they must be paid in order for your package to clear customs. Please contact your local customs office for more information.
We deliver within Europe.
When receiving the item, you are required to sign otherwise item(s) won’t be left with you. Additionally, logistics works from 8 am to 5 pm on business days. Additional shipping cost is included on the invoice at the checkout.
No refund of shipping cost in failures to collect your item.
Track your order
Kohla is temporarily unable to have tracking information automatically emailed for your order. Please email Kohla client service for tracking information.
Because of the courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes. If you wish to send products to more than one address, kindly place one order for each address. You will be charged for shipping the orders independently. You can find complete information about shipping outlined in our Terms and Conditions.
Returns & Exchanges
Within 14 days following the purchase of the items, you are permitted to exchange or return the items if not being used.
The order must be returned to us in perfect and absolute clean condition in the original packaging and accompanied by the original invoice. The original packaging must be fully intact for the return to go through well. Kohla cannot accept returns that are dirty, where labels have been removed or tampered with in any way. Shipping charges on returned merchandise are at the client’s expense.
Refunds for returned merchandise will be made within two weeks of the return of the product. Credit card refunds are directed to the card originally used for buying the item. Paypal refunds are directed to the PayPal accountto the original purchaser’s credit card. If the item was invoiced refunds are directed to the original purchaser’s bank account, that you need to inform us about if this is the case. Items bought at the Kohla web shop can only be exchanged subject to availability.
Instruction for returns, exchanges & refunds
- Return of an item requires possession of a return authorization (RA) number; without which there will be no acceptance of the returned item.
- To poses a return authorization, within 14 days from when the delivery was received, email us at email@example.com. State why you claim the return and provide us with your purchase/invoice number together with full name and contact details.
- Returned item should be in untouched condition with original tags placed on the package.
- The packaging of the manufacturer should be visible either in writing or marks. • Return Shipping Methods – customers use their means to take the item back to the Kohla store at clients’s expense.
- The customer is responsible for the return shipping costs, and other extra costs and Kohla will only call for return when there was shipment error in this case we cater for such expenses.
- Koala has no responsibility resulting from damage or loss of the item since we recommend insuring the item via logistics and keep tracking number until complete refund has been done
Kohla assures the legitimacy of our products to be of high quality and destined for their recommended purpose with no problems with manufacturing process or craftsmanship. In case of any issue with our product, kindly inform us through email before returning to cut off charges for posting an item. For items bought through our website email us at firstname.lastname@example.org. We will respond to your claim with a solution and return procedure when necessary. If you have any inquiry concerning our warranty contact us at email@example.com.
Full Warranty Policy
Kohla warrants that the products sold by Kohla are free of manufacturing defects in material and workmanship when delivered to the buyer. The Surron warranty for the battery is limited to 12 months and max 5000 km. The Surron warranty for the motorbike, except the battery, is limited to 12 months when used on road (max 45 km/h) and 6 months when used off-road, from the date of delivery and is limited to the original buyer. The warranty does not cover against damages caused by un-normal wear and tear. The warranty does not apply in the event of abuse, neglect, carelessness, using the product in any way other than intended, not following the recommended battery managment, replacement with any part or accessory other than original Surron parts and products, attempt of reparation or modification unless expressly permitted in writing by Kohla. Kohla waives all responsibility for any third party for consequences that might result from the use or handling of any Surron product by any legal or natural person.
- According to Kohla AB, the items are in good condition for the recommended purpose of delivery to our agents.
- Under normal situations, the product has one year warranty since purchase and only to the original buyer. • The warranty does exclude abuse, neglect, carelessness, improper use of the item other than recommended purpose, repairs or modifications with exception of written permission from Kohla.
- Warranty doesn’t cover aging consequences of the item after continuous usage.
- Warranty claim requires evidence of item purchase.
- Kohla warranty avoids other agreements whether general or special and doesn’t allow any representation to take over the liability responsibility regarding the sale of the product.
- Unless stated, Kohla has no warrantees or guarantees.
- Kohla is not responsible for any effects resulting from a third party using our product by any recommended individual.
- Kohla is not responsible for any injuries on people, animals or items as a result of using the products.
The recommended storage temperature for your battery is 15°C in a dry environment.
Battery should be stored at around a 40 percent state-of-charge. This minimizes age-related capacity loss while keeping the battery operational.
If you do not plan to ride your bike for a few weeks, flip up the battery cover, locate the main switch and disarm it. This will disconnect the battery from the bikes electrical system to avoid draining it to zero. Monitor the battery once a month and check if it still holds the charge. Top it up with the charger if necessarily. Avoid storing the battery in a warm environment – this will shorten its life span. Avoid storing your battery fully charged – this will shorten its life span. Never charge your battery while its temperature is at subzero, this will shorten its life span. If you plan to ride during the cold season, a warm battery will give you longer range and better perfomance. To get the most perfomance, take a ride hot of the charger – right after the charge.
General Terms & Conditions
General terms and conditions are meant to regulate our users at ridesurron.com. Their validity extends to future transactions with Kohla as well as visits to ridesurron.com. The right to revise terms and conditions remains with Kohla. Users are requested to keep themselves updated with changes by checking the updated dates placed at the end of terms and conditions.
At times, there might be a deficit of stock at the time client places an order at ridesurron.com. During such times, we try to contact our clients by phone or by email.
There is a time when there are inaccuracies or other errors concerning the content of ridesurron.com. Kohla, therefore, doesn’t warranty this uncertainty caused by such errors. Moreover, Kohla cannot guarantee that all content is updated since they can be altered at any time.
Errors are prone to occur, but Kohla tries its level best to display free of error texts, images, as well as prices in the site and web shop. When a client feels that he/she have been wrongly charging, there is an option to place another correctly priced order or cancel the pending request. If the communication between the client and us is not able to grow through, the order may be automatically be canceled.
ridesurron.com at times performs and concerns with services mediated by outside organization. In such cases, Kohla acts as an intermediary therefore not responsible for errors resulting from those organization activities. Kohla is not liable for damages arising from using the site or not. For any damaged caused by using the site or for that matter not being able to use the site. Like any business, Kohla can’t promise a website free of problems and some security concerns.
Kohla may sometimes refer to as ‘us’ in the Terms and Conditions. Clients are advised to use these materials for personal use but not for commercial purposes. Provided the copyright permission notice is included in the documents, clients may download, print, and store copies of the materials for personal use and sharing in social media. No modification in any way of the material is allowed without documented permission from the owner. Journalist and other certified publishers are advised to use these materials for journalism purposes. Provided the copyright permission notice is included in the documents, journalists and certified publishers may download, print, and store copies of the materials for journalism use and sharing in social media. No modification in any way of the material is allowed without documented permission from the owner.
Payment & Pricing
Accepted payment methods are by Visa, MasterCard and by Invoice, amount is charged with dispatching the item. Delivery/purchase to a EU country shall be paid in Euros (EUR), except for Sweden where purchases are paid in SEK, and includes VAT. Delivery/purchase to Norway and Iceland shall be paid in EUR. Delivery/purchase to all countries outside EU be paid in EUR. For all these other countries, the price is excluding local taxes, customs or other related costs.
Please note that:
Potential Taxes and other fees may vary on where the Item is being delivered.
Credit and debits cards, Visa and MasterCard a are accepted credit card payment methods. Kohla withholds the full amount on clients account when processing an order until the time of shipment when the amount is subtracted from the ridesurron.com transact their payment using a highly secured internet related payment method that keeps card details in a confidential place. Cards must be a cross-check to be validated, and Kohla has the right to withhold orders requiring security concerns. Payment information is erased from Kohlas database for the interests of security.
Online payment is also allowed using Paypal which stores and an individual card and bank details without constantly entering personal financial information during shopping. A few clicks take you through the checkout and Paypal continue the payment process by taking money from your card or directly from PayPal balance. Your payment details are held secure with no third party sharing.
Taxes and Duties
Delivery/purchase to a EU country shall be paid in Euros (EUR), expect for Sweden where payments are made in SEK, and includes VAT.
Delivery/purchase outside EU shall be paid in EUR. For all these other countries the price is excluding local taxes, customs or other related costs.
Please note that:
Potential taxes and other fees may vary on where the Surron bike is being delivered.
The taxes and duties Kohla can predict isn’t shown at checkout.
Item refunding are guaranteed within a month of delivery. The return must comply with Kohla’s terms for Returns & Exchanges. The clients is responsible for shipping. The client, therefore, caters to return merchandise charge.
For refunding, clients will wait for a fortnight before getting their money back to the original credit card of the purchaser. Additional duties or taxes and shipping cost will not be refunded.
The inclusion of VAT for countries within the EU will be done in the refund.
Violation of rules
Kohla seeks justice in the event of violation of the terms and conditions. Therefore, persons found guilty of any offense concerning the preserved rights are prosecuted.
The contract between Kohla and you is not permanent and can be terminated by either party. The force majeure factors may take the form of civil wars, government regulations, industrial unrest, and electricity failure amongst other factors not forgetting natural disasters that are beyond the firm’s control. In the event of such unavoidable circumstances, Kohla’s obligations are put off and try our level best to solve the matter generally and as quick as possible.
The terms and conditions of use conform with the Swedish law, meaning in the event of signing to the agreements, you accept that the Swedish courts shall take charge if there arise any form of violation or breach of conduct. The fact that the laws of your county may differ from the Swedish law doesn’t matter since by so accepting the terms and agreements; it implies that you agree to comply with the additional legal requirements that cover local and international laws in line with the use of our website.
All personal information saved at ridesurron.com shall be handled with most care.
The information is used only to make certain you get the best out of our services, for instance, to acknowledge you of special offers and other marketing activities of Kohla. You can as well decline the reception of notifications; you also have an option of ending subscription whenever you feel like via email with a brief description of the matter at hand.
You can send an email to firstname.lastname@example.org to inquire in an attempt to know the information kept about you in our system. You can demand correction or deletion when the information provided contradicts those that you gave. Whenever Kohla feels like extra security measures are needed, we have the right to delay any order, and that’s why all payments via cards are subject to verification and validity check-up.
Client’s personal information is highly confidential, and no third party has access to them other than ridesurron.com and the client. The personal information saved will be used only to ensure the client gets the full services provided by the ridesurron.com. The information will be for informing the clients about the special offers offered by ridesurron.com as well as marketing activities.
Third party access to clients’ personal information is only after high necessity to fulfill the above-described purposes. Clients have the option not to be notified by Kohla during registration to the website.
To stop receiving information from Kohla needs stating an email address and brief description of the issue to email@example.com.
To request the kind of information kept in the system, one may send a request email to firstname.lastname@example.org. In case of any complaint regarding the report, an individual has the right to have the information deleted or corrected. clients using cards for payment are conditioned for validity checks. Kohla, therefore, has the right to hold orders in case of security concerns.
Kohla uses Secure Socket Layers (SSL) in processing orders. Kohla webshop uses the SSL Certificates to ensure confidentiality of communications which involves encryption of data to and from the site.
There are other links to external sources that might be contained in ridesurron.com that are beyond the control of the site. The site is therefore not responsible for the content of security policies of such external sites.
The image colors in the website may not be fully compatible to the actual color of the item since this may involve your computer settings. The site, therefore, doesn’t guarantee this color matching.
Within Kohla AB (org. nr. 556608-3787) a Swedish limited company with its registered office at Spanarvägen 6, 132 46 Saltsjö-Boo, Sweden, and other Kohla companies, we process personal data for users, clients and followers/subscribers who use our services ”the Service”. We safeguard your privacy and comply with legislation applicable from time to time intended to protect you as a private person. Kohla AB and companies within the Kohla group are hereinafter jointly referred to as ”Kohla”.
Kohla AB is the controller of Personal Data with respect to the Services, but other Kohla companies may operate as processors or co-controllers of some personal data e.g. with regard to orders or requests. ”Personal data”; means any and all information which can be directly or indirectly linked to a living natural person.
If you add personal data regarding other people, you are responsible for ensuring that Kohla may also process that personal data in accordance with the applicable Privacy Terms.
Collection and processing of personal data
Kohla collects and processes your personal data only where permitted by law. The collection and processing may take place when you use the Services, e.g. make a reservation or during and after your stay. We use various methods to collect personal data such as cookies, web beacons, client surveys and membership services. At various times, Kohla compiles or imports personal data from databases (e.g from Facebook or Google) within and outside Kohla. From time to time we receive personal data regarding you from companies within Kohla, cooperation partners and other information that may be added to your profile (if a profile has been created).
It’s important for Kohla to keep your personal data up to date and accurate at all times, why we may import personal data about you from external sources such as public registers.
When the law requires that consent be obtained for the processing of certain types of personal data or for certain forms of processing, consent will be obtained from you before processing takes place.
Information from and about you that we collect and process
Purposes for which we process your personal data
Kohla collects personal data for different purposes. The personal data collected, and the manner in which it is collected, depends on what Services you use. Information collected from a Kohla client is used to build an individual profile through which Kohla can fulfil its contractual obligations and also offer a more flexible and individualised experience. Information regarding an unidentified person is used to build a pseudo profile, among other things, based on cookies and may, if the individual later chooses to identify himself, for example by making an order or becoming a Kohla subscriber/follower, be connected with the profile thus created. For more information please refer to our Privacy Terms.
Kohla uses personal data to:
1. administer, provide, develop and maintain the Services,
2. process your orders for Services,
3. contact you by, for example, SMS, other mobile applications or email, or to notify you regarding the status of your order or information connected to your order prior, during and after the delivery,
4. diagnose errors, optimise technology and be able to contact you in case of problems related to a reservation or performance of the Services,
5. analyse and improve the quality and experience of the Services, for example, verify that your user account is not being used by others,
6. individualise communication with you regarding our Services, for example, by creating a profile for you and sending you offers that fit your profile as a user of our Services,
7. analyse statistics and user behaviour of our Services,
8. improve your benefits and experience of our Services in other ways we believe you would appreciate, or promote services and products, directly or not, including behavioural marketing.
You are entitled, at any time and without charge, to request that Kohla refrain from processing your personal data for marketing purposes or revoke your consent thereto.
Where we store as well as transfer your personal data
Kohla may disclose personal data to third parties such as the police or other public authority, if the matter concerns the investigation of a crime, or Kohla is otherwise required to disclose such information by law or decision of a public authority.
Generally, Kohla does not transfer personal data to countries outside the EU/EEA; however, if we, for example, have a subcontractor located in a country outside the EU/EEA or it is necessary for us in order to fulfil our contractual obligations towards you, a transfer of Personal Data outside the EU/EEA may take place even if that country does not have an adequate level of protection for personal data according to the EU Commission. To ensure a high level of protection for your personal data in those situations and compliance with EU/EEA regulations, Kohla enters into data processor agreements with such subcontractors. Such processor agreement will regulate the subcontractors’; processing of the personal data and, when applicable, the transfer of personal data, pursuant to applicable EU/EEA data protection regulation. The agreements contain terms and conditions which the European Commission requires and which fulfil the requirements of applicable data protection laws.
Protection and deletion of personal data
Kohla has taken appropriate technical and organisational measures to protect your data against, for example, loss, manipulation or unauthorised access. We adapt our security measures to meet the continuous development of technology.
Kohla deletes personal data in accordance with applicable law. This means, for example, that Kohla deletes or depersonalises personal data when there is no longer a purpose for processing the personal data.
Change, delete and review your personal data
Kohla AB ensures that other Kohla companies receive clear guidelines concerning the processing of personal data and defines the purposes for which Kohla AB use personal data. If your personal data change, please inform Kohla of this by sending a message to email@example.com. Kohla is not responsible for problems which arise due to data being out of date or inaccurate if you have failed to inform us of such changes.
Kohla will, upon your request or whenever discovered by Kohla, correct or delete inaccurate or incomplete information. You are also entitled without charge to receive a transcript of the personal data being processed about you. Requests for transcripts must be made in writing to Kohla AB and shall be signed by you and contain your name, post address, phone number and email address (used in communication with Kohla). The transcript will be sent to your registered address within one month of the date the request is received by Kohla. The frequency of which you are entitled to receive such transcripts may vary depending on where you are domiciled.
You may at any time revoke your consent to further processing (not retroactively) of your personal data by contacting Kohla whereupon Kohla AB block such information from further processing. However, a withdrawal of consent may lead to deteriorated Services or impossibility for Kohla to provide Services.
Kohla AB, corporate registration number 556608-3787, a corporation duly organized and validly existing under the laws of Sweden, hereinafter referred to as Kohla, is a wholesaler and reseller of electric motorbikes.
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Visitors to a site using cookies must receive information regarding:
• the fact that the site contains cookies
• what these cookies are used for
• who uses the information, and
• how cookies can be avoided
What are cookies and what are they used for?
Cookies are small text files which are sent to and stored on your device (mobile phone, computer or tablet) and which are common on the Internet. Some of the cookies are necessary to enable you to use the site’s full functionality, while others are used in order to improve your user experience and facilitate navigation on the site.
There are two types of cookies: permanent and temporary (so-called session cookies). Permanent cookies are saved as a file on your device for a longer period of time in order to customise the site according to your wishes, selections and interests. They are used, for example, in connection with functions that tell you what is new since you last visited the site. When the expiration date is exceeded, the cookie is deleted when you return to the site that created it. Session cookies are placed temporarily on your computer when you visit the site, and are sent between your computer and the server during the time you visit the site and are deleted when you close your browser. These cookies are used, for example, to keep track of what language you have selected.
Some examples of what cookies can be used for:
• When you log onto a site a cookie is placed on your computer. In connection with each page change, your computer sends a cookie to the site you are visiting and, using the cookie, the site can determine that you are logged in and you avoid having to provide a username and password for each new page.
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• Registering which people have visited which pages on a site. This information can then be used to choose the right advertisement or otherwise tailoring the pages the user may view. Many cookies used for advertising and tailoring content are third-party cookies.
• Monitoring the traffic through statistics to improve the site and learn more about different target groups. Many cookies used for statistics are third-party cookies.
• Keeping track of selected language, booking codes or membership levels.
Different types of cookies
Cookies can be divided into categories depending on their function.
• Required: These are necessary for certain functions to work. This may be the case, for example, in order to identify and authenticate the user in connection with logging into Kohla and in connection with payment. If you refuse to accept these cookies, you will not be able to use the relevant functionality.
• Presentation and function: These cookies make your use of the site easier and more personal, for example, by customising information and offers to things in which you have previously shown interest. These cookies are also used to collect information (e.g. popular pages and user patterns) regarding Kohla’s visitors’; use of the site so that Kohla can improve the site and Kohla’s digital services. If you refuse to accept these cookies, the functionality of Kohl’s digital services will be limited.
• Promotion: These cookies are often third-party cookies, i.e. they are not used by Kohla but by one of Kohla’s partners. These cookies use information regarding your use of Kohla’s site and other parties’ sites, for example, sites you visit or advertisements you respond to, in order to subsequently provide advertisements which are more suited to you, both on Kohla’s site and other parties’ sites. These advertisements are called ¨interest-based ads¨ since the purpose is for you to only need to view advertisements which suit your interests. If you refuse to accept these cookies, you risk decreasing the level of your user experience.
If you wish to avoid cookies
Cookies are not used to damage or destroy your computer and most browsers automatically accept cookies. If, however, you do not wish to allow cookies, you can refuse to accept cookies in your browser’s settings and delete cookies stored on your hard drive. You can also set your browser such that it notifies you when it receives a cookie. This way, you have the opportunity to accept or reject the cookie. More information regarding cookies and your browser settings can be obtained from your browser provider. You can also receive further information at www.youronlinechoices.eu.
However, Kohla does not control certain third-party cookies. These cookies may only be turned off on the relevant site and in accordance with the instructions provided there.
By using cookies, Kohla’s site recognises your device when you visit us again and you avoid providing certain data each time you use Kohla’s digital services. Cookies also assist Kohla in customising the services to meet your needs, for example, so you avoid having to choose a language. Because the cookie keeps track of what you previously expressed interest in, Kohla displays information and offers from companies within and outside the Kohla group which hopefully suit your individual wishes. Quite simply, the site becomes easier to use.
We may also use other companies that, on Kohla’s behalf, place cookies to deliver services they provide.
Changes to Kohla’s cookies
The cookies that Kohla uses and the changes made by Kohla are only stated through Kohla’s updates of the table set forth below. Thus, we suggest that you check the table each time you visit the site.
Cookies used by Kohla
Kohla’s digital services collect and store information using technology from various measuring tools. The information can be used to create profiles under a pseudonym. Cookies may be used for this purpose. We also use third party cookies, mainly for measuring traffic and/or determine which digital service you last visited.
If we sell, re-organize or otherwise transfer all or part of our business, your personal data may be transferred simultaneously.